Interactive Voice Response for call routing and automation.
Set up multiple extensions for better communication.
Forward calls to another phone or extension seamlessly.
Easily transfer calls to other agents or departments.
Group calls for better teamwork and distribution.
Play music for customers while they wait on hold.
Record all incoming and outgoing calls for monitoring and training purposes.
Establish multiple communication channels for handling high call volumes.
Monitor active calls in real-time for quality assurance and support.
Set up conference calls with multiple participants for group discussions.
IP Telephony offers flexibility, cost savings, and advanced features like call forwarding, IVR, and scalability, making it ideal for modern businesses.
IVR (Interactive Voice Response) is an automated system that interacts with callers using pre-recorded messages, guiding them through menu options or routing their calls effectively.
User extensions are individual lines assigned to employees or departments within an organization, enabling seamless internal communication.
The capacity of a PBX system depends on the configuration. It can support anywhere from a few users to thousands of extensions, depending on business needs.
You can connect to the PBX system using IP phones, softphones, or even mobile devices over the internet, depending on the setup.